{"id":840,"date":"2023-11-15T10:44:07","date_gmt":"2023-11-15T10:44:07","guid":{"rendered":"https:\/\/shop.itflowcy.com\/?page_id=840"},"modified":"2023-11-15T12:40:58","modified_gmt":"2023-11-15T12:40:58","slug":"complain-policy","status":"publish","type":"page","link":"https:\/\/shop.itflowcy.com\/?page_id=840","title":{"rendered":"Complaint Policy"},"content":{"rendered":"\t\t
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Introduction\u00a0<\/strong><\/p>

This complaint policy outlines the procedures for handling customer complaints at IT-flow. We are committed to providing our customers with the highest level of service and satisfaction. If you have any concerns about your purchase, please do not hesitate to contact us.<\/span>\u00a0<\/span><\/p>

Submitting a Complaint\u00a0<\/strong><\/p>

Customers can submit a complaint by:<\/span>\u00a0<\/span><\/p>

  • Sending an email to sales@itflowcy.com<\/span><\/li>
  • Calling us at +35725256865<\/span><\/li><\/ul>

    Please provide as much detail as possible in your complaint, including:<\/span>\u00a0<\/span><\/p>

    • Your order number<\/span><\/li>
    • The date of your purchase<\/span><\/li>
    • The product you are complaining about<\/span><\/li>
    • The reason for your complaint<\/span><\/li><\/ul>

      \u00a0<\/p>

      Complaint Processing\u00a0<\/strong><\/p>

      We will investigate your complaint and respond to you within 48H. If we need more information from you, we will contact you.<\/span>\u00a0<\/span><\/p>

      We will take one of the following actions to resolve your complaint:<\/span>\u00a0<\/span><\/p>

      • Replace or refund the product or service<\/span><\/li>
      • Offer a store credit<\/span><\/li>
      • Provide you with a discounted product or service<\/span><\/li><\/ul>

        \u00a0<\/p>

        Feedback\u00a0<\/strong><\/p>

        We appreciate your feedback and use it to improve our products, services, and customer service. Please feel free to contact us with any feedback you have.<\/span>\u00a0<\/span><\/p>

        Additional Information<\/strong>\u00a0<\/span><\/p>

        • We reserve the right to refuse to resolve complaints that are considered to be frivolous, vexatious, or abusive.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Introduction\u00a0 This complaint policy outlines the procedures for handling customer complaints at IT-flow. We are committed to providing our customers with the highest level of service and satisfaction. If you have any concerns about your purchase, please do not hesitate to contact us.\u00a0 Submitting a Complaint\u00a0 Customers can submit a complaint by:\u00a0 Sending an email […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-840","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=\/wp\/v2\/pages\/840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=840"}],"version-history":[{"count":12,"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=\/wp\/v2\/pages\/840\/revisions"}],"predecessor-version":[{"id":879,"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=\/wp\/v2\/pages\/840\/revisions\/879"}],"wp:attachment":[{"href":"https:\/\/shop.itflowcy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}