Complaint Policy

Introduction 

This complaint policy outlines the procedures for handling customer complaints at IT-flow. We are committed to providing our customers with the highest level of service and satisfaction. If you have any concerns about your purchase, please do not hesitate to contact us. 

Submitting a Complaint 

Customers can submit a complaint by: 

• Sending an email to [email protected]
• Calling us at +35725256865

Please provide as much detail as possible in your complaint, including: 

• Your order number
• The date of your purchase
• The product you are complaining about
• The reason for your complaint

Complaint Processing 

We will investigate your complaint and respond to you within 48H. If we need more information from you, we will contact you. 

We will take one of the following actions to resolve your complaint: 

• Replace or refund the product or service
• Offer a store credit
• Provide you with a discounted product or service

Feedback 

We appreciate your feedback and use it to improve our products, services, and customer service. Please feel free to contact us with any feedback you have. 

Additional Information 

• We reserve the right to refuse to resolve complaints that are considered to be frivolous, vexatious, or abusive.